I have not received or I accidentaly deleted the confirmation email with e-Tickets. What should I do?
- First of all, please check your spam folder.
- Please contact us and we will re-send you the e-Tickets.
- Some organizers have 48 hours time limit to confirm an order and tickets are sent via e-mail after their confirmation. This fact is always indicated in the purchase procedure of particular tour. In such a case, you will get your tickets until 48 hrs from the order.
I lost/destroyed/damaged my ticket. What should I do?
No problem! Go back to your confirmation e-mail. Here, you can either print your e-Ticket attached to the email, or click on "here" link that will take you to Customer Summary page where you will find the "Print e-Ticket" icon. By clicking on the icon you will have the e-Ticket ready for printing.
I booked a ticket but I could not buy it due to order security time limit expiration. What is that?
After making a reservation you need to purchase the ticket within 20 minutes, otherwise your reservation expires. Simply go back to the tour, order tickets again and complete the ordering process within 20 minutes. Please have your credit card and personal information ready to facilitate the order process and avoid order time expiration.
I do not manage to print the e-Tickets. What should I do?
Please make sure you have the Acrobat Reader or some other printing program installed on your computer. If not, download here for free.
Can I receive my e-Tickets via post?
Unfortunately this option is not possible.
My tour was cancelled. Will I get my money back?
If the organizer cancels the tour, we will send you the full amount paid for the ticket back to the account you used for payment. We understand this must be inconvenient to you and we will send the payment back to your account as soon as possible.
My tour was moved to another day or hour. What should I do?
If you are comfortable with the new time of the tout you don’t need to do anything. Your ticket is valid for the new time of the tour. If the new time is inconvenient to you please contact us and we will refund the entrance fee back to your account.
According to the business conditions, we refund the tickets within 30 days from the date when we received the payment back from the organizer. After sending from our account, it can take 3-5 working days for the transaction to be credited to your account. Some credit card companies may have different processing time.
I bought a ticket but cannot go to the tour. Will I get my money back?
According to the terms and conditions, the admission fee is not refunded in such a case. However, if you contact us well in advance (more than 48 hours) before the start of the tour, we will discuss with the organizer the possibility of a replacement date or refund of the entrance fee. In some cases, it is necessary to count with a cancellation fee, depending on the time when you notify us. If you inform us later than 48 hours before the start of the event, the organizer will probably not refund even part of the entrance fee.
In case that you contact us after the event, the entrance fee cannot be refunded.
According to the business conditions, we refund the tickets within 30 days from the date when we received the payment back from the organizer. After sending from our account, it can take 3-5 working days for the transaction to be credited to your account. Some credit card companies may have different processing time.
Some tours are more suitable for small children, some are less. We recommend you to always consider, especially with very small children, the duration of a tour, time needed to get to meeting point and the overall concent of the tour.
- Senior citizen and student discounts
For some events, a senior discount is offered to persons over age 65. Student discount is often provided as well. In case such a discount is offered, it is given with the tickets price (if the discount is not mentioned, it is not provided and only the full price is valid). The promoter reserves the right to request a valid ID, i.e. passport showing client’s right to the discount, or student ID in case of student discount.
- Group discounts
In some cases, tour agencies offer group discounts. If this is the case, it is indicated in the programme of a tour on our website. To get discounted tickets for your group, feel free to contact us via Group discounts form.
Will I pay any additional fees on the tour?
For the tour itself, you do not pay any extra fees and the price on Tours in Prague website is the final price. However, in some cases, the entrance fees to interiors of the monuments are not included in tour price and you will need to pay them directly at the spot. If this is the case, you will find this information in the tour program on our website.
Is it possible to attend the tour with an e-Ticket displayed on my mobile phone, iphone, tablet, etc.?
In some cases it is necessary to come up with a printed ticket, but more and more often the guides accept tickets displayed on mobile phone. You will find a notification that it is possible to come to the tour with a ticket to the mobile phone below the photo of the tour progamme. You will find this information also in your confirmation e-mail with tickets. If this notification is missing, only printed tickets are accepted.
Vouchers
In case you purchased vouchers, it is necessary to have the printed voucher with you and follow the instructions given on the voucher and either change the voucher for a valid ticket at the box office of the tour promoter.
Some tour agencies and most of private guides offer pick up from your hotel or other meeting point that you suggest. In such a case, you precise the address of your hotel or any meeting point in Prague you suggest while purchasing tour ticket.
Where do I find information about meeting point of my tour?
- Before purchase:
Meeting point of a tour is always precised in tour programme on our website. You can find the address of a meeting point as well as its location on the map.
- After purchase:
You will find the address of the meeting point in the confirmation e-mail which you get after tickets order. There is also a link "Show on the map" which helps you to see the meeting point location.
- Having ticket already:
The address of a meeting point is written on your e-ticket.
- First of all, check the meeting point address on your ticket and find the meeting point location on the map.
- If you are still uncertain about the location, feel free to call the tour agency or your guide. You will find the phone number on your ticket.
- You may also call our hotline. We will be happy to help.
When should I arrive to the tour?
It may take a longer time to get to a place in a city you don't know. Therefore, it is better to set off in advance so that you arrive for the tour 15 minutes before the start. Better to be at the spot sooner and admire the beauty of the surroundings than to miss a tour...
Do you still need some help?
If you have any further questions please contact us and we will promptly respond to your request.
E-mail: tickets@toursinprague.com
Hotline: +420 601 333 626 (10:00 - 20:00 CET)